Who we are
Synapserve Innovations Private Limited ("Synapserve", "we") is a company registered in India. Contact us about privacy at hello@synapserve.com.
What we collect
When you fill in a form or share details with our AI assistant, we collect your name, work email, company, region and the information you choose to give us about your request.
When you chat with the assistant, we process the messages you send so it can reply. We do not use your messages to train AI models.
Our hosting provider records standard technical logs (such as IP address and browser type) to keep the site secure.
Why we use it
To reply to your request and to improve our services. Only if you ticked the box or asked for them, we also send occasional related guides. Replying to an enquiry you sent us is based on our legitimate interest in answering it; guides are based on your consent, which you can withdraw at any time.
Who we share it with
Service providers that run this website and our email: our hosting provider Hostinger, our email platform Brevo, and Anthropic, which provides the AI model behind the assistant. They process data on our instructions. We do not sell personal data.
International transfers
We are based in India and some providers operate in the EU and the United States. Where data leaves the EU, UK or your country, we rely on appropriate safeguards such as standard contractual clauses.
How long we keep it
Enquiries are kept for up to 24 months after our last contact unless you become a client, in which case contract records follow our legal retention duties.
Your rights
Depending on where you live (for example under India's Digital Personal Data Protection Act 2023, the EU or UK GDPR, or the UAE or Saudi data protection laws), you can ask to access, correct or delete your data, withdraw consent, or object to processing. Email us and we'll respond within 30 days. Every follow-up email has an unsubscribe link.
Cookies
This website uses only what it needs to work: your browser stores whether you've seen the welcome animation and your current assistant conversation. We don't use advertising cookies. If we add analytics later, we'll ask for your consent first.