Business Central and Dynamics 365 training
Business Central training for users, administrators and future consultants
Synapserve provides Business Central training and Dynamics 365 training built on your own processes, not generic demos. We train end users and administrators, prepare consultants and developers for Microsoft certification exams, and run internships and graduate programmes that ready new people for real project work.
The problems we're brought in to fix
Go-live arrived before people were ready
Users had one generic demo weeks before launch, then went back to spreadsheets when real transactions arrived. Adoption stalls, workarounds spread and the ERP gets blamed for what is really a training gap.
Generic Business Central training does not match your setup
Standard courses show the base application, but your team works with your posting groups, dimensions, approval workflows, extensions and reports. Training that ignores those details leaves people unable to do their actual jobs, and they learn by trial and error in production.
One person knows how the system is run
Permission sets, user setup, environment updates, job queues and extensions all depend on a single administrator or an outside partner. When that person is away, small problems wait days and update notices from Microsoft go unread.
Hiring experienced Dynamics people is slow
Experienced Business Central and Dynamics 365 consultants and developers are hard to find and costly to recruit. Many organisations need a dependable way to grow their own talent instead of competing for the same small pool.
What we deliver
Role-based end-user training
Sessions for each role, such as accounts payable, accounts receivable, sales order processing, purchasing, warehouse and management reporting, run in a sandbox loaded with your own data. Each role gets short reference guides people actually keep open at their desks.
Business Central administrator training
Users, security groups and permission sets, environments in the Business Central admin centre, planning for Microsoft's twice-yearly major updates and monthly updates, job queues, extension management, configuration packages and first-line troubleshooting, so your team can run the system day to day.
Dynamics 365 user and administrator training
Training for Dynamics 365 Sales and Customer Service users and administrators, covering security roles, business units, teams, queues, case routing, views, dashboards and environment management in the Power Platform admin centre.
Microsoft certification exam preparation
Structured preparation for MB-800 (Dynamics 365 Business Central Functional Consultant), MB-820 (Dynamics 365 Business Central Developer) and MB-230 (Dynamics 365 Customer Service Functional Consultant), mapped to Microsoft's current skills outline and combined with hands-on exercises, Microsoft Learn modules and Microsoft's free practice assessments.
Internships
Supervised internships in which students and recent graduates learn Business Central, Dynamics 365, AL development or integration work by completing real tasks that experienced consultants review before anything reaches a client.
Graduate programmes that place trained people
Programmes that take graduates through structured functional or technical training, certification preparation and supervised project work, then place them in client roles or in Synapserve dedicated teams once they can deliver to the expected standard.
How a project runs
Every step has an owner on your side and on ours, and nothing moves forward without your sign-off.
Training needs analysis
We talk to process owners and review how your system is configured, then define who needs to learn what, role by role, and what each person must be able to do afterwards.
Curriculum built on your processes
We write scenarios and exercises using your own items, customers, vendors, posting setup and approval rules, so practice mirrors daily work rather than a demo company.
Sandbox preparation
We prepare a training environment with realistic data where people can make mistakes safely, and reset it between groups so every session starts from the same position.
Delivery in focused sessions
Live sessions online or on-site, in short blocks by role, with hands-on tasks in every session rather than slides alone. Sessions are recorded where you want them for later reference.
Assess and reinforce
Practical checks confirm each person can complete their core tasks unaided, followed by refresher sessions and floor-walking support around go-live and after major updates.
Ways to work with us
Project-based training
Training scoped to a Business Central or Dynamics 365 implementation, upgrade or new module, scheduled around your go-live date and delivered by people who know the configuration.
Certification cohorts
Exam preparation for groups of consultants or developers, with a study plan, practical labs and progress checks before anyone books the exam.
Talent programmes
Internships and graduate programmes shaped around the roles you need to fill, ending in placement with your organisation or in a Synapserve dedicated team.
Delivered from India, in your working hours:
Questions we're often asked
What does your Business Central training cover?
It depends on the audience. End users learn the tasks in their role, from posting purchase invoices to running inventory and sales reports. Administrators learn users and permissions, environments, updates, job queues and extensions. Every course uses your configuration and data, not a generic demo company.
Is MB-800 the right exam for us?
MB-800 is Microsoft's exam for the Dynamics 365 Business Central Functional Consultant Associate certification, covering setup, financials, sales and purchasing, and day-to-day operations. Developers who build AL extensions should take MB-820 instead. Microsoft updates and sometimes retires exams, so we check the current skills outline before each cohort starts.
Can you train Dynamics 365 users as well as Business Central users?
Yes. We train users and administrators of Dynamics 365 Sales and Customer Service, and prepare functional consultants for MB-230. Microsoft retired several Dynamics 365 exams during 2025 and 2026, so for other applications we confirm which certifications are currently offered before recommending a path.
Do you deliver training online for teams in different countries?
Yes. We run live online sessions scheduled around working hours in India, the UK and Ireland, Europe, the Middle East and the United States, and can discuss on-site delivery when a project needs it.
How do your internships and graduate programmes work?
Participants learn through structured training and supervised work on real tasks, reviewed by experienced consultants. Those who meet the standard are placed in client roles or in Synapserve dedicated teams. If you need people for a specific role, we can shape a programme around it.
What training do you offer after go-live?
Refresher sessions, onboarding for new joiners and briefings ahead of Microsoft's major updates, so new features are adopted deliberately rather than discovered by accident in a live transaction.
Often delivered together
Talk to a Training and certification specialist.
Describe the problem in a few lines. A specialist replies within one working day, not a sales script.
- hello@synapserve.com
- Phone
- +91 93461 71856