Synapserve DeskAI support agents
Answer customers in seconds, on the channels they use.
Desk deploys AI agents that answer customer questions on WhatsApp, web chat and email using your own documents and order data. When a person should take over, the agent hands over cleanly with the full conversation and context.
Early access open in India, the GCC, the UK and Ireland, Europe and the US
Illustrative preview with sample data.
The problems Desk is built to solve
Customers wait too long
Simple questions about orders, bookings and policies queue behind complex ones, and customers give up.
Chatbots that frustrate
Scripted bots can't answer anything off-script and trap customers in loops.
Every channel is a separate inbox
WhatsApp, email and chat are handled in different places, and context is lost between them.
What Desk does
Grounded answers
Agents answer from your knowledge base, policies and live order or booking data, and say when they don't know.
WhatsApp, chat and email
One inbox for WhatsApp Business, website chat and email, with the same agent on every channel.
Clean hand-off
Agents pass conversations to your team with a summary and the customer's history, so nobody repeats themselves.
Arabic and English
Agents reply in the customer's language, including Arabic for customers across the GCC.
Quality review
Review AI conversations, flag poor answers and improve the knowledge behind them.
Actions, not just answers
With your approval rules, agents can check order status, book appointments or open a ticket.
How it works
From sign-up to everyday use in four steps. During early access our team helps you with each of them.
Add your knowledge
Upload help articles, policies and FAQs, and connect order or booking systems.
Set the rules
Decide what the agent may answer, what it may do and when it must hand over.
Test before launch
Try real questions in a test chat and review every answer before customers see it.
Go live and improve
Turn on the channels, watch conversations, and improve answers from the quality review.
Who it's for
E-commerce and retail
Stores answering order, delivery and return questions at scale.
Service businesses
Clinics, schools, travel and real estate firms handling bookings and enquiries.
Support teams
Teams who want AI to handle the routine so people can focus on complex cases.
Even better with the rest of Synapserve
Every Synapserve product reads from the same people, customers, projects and ledgers. Desk works on its own, and connects to these when you add them.
Early access, not a price list
Desk is in early access. We are working closely with a small group of companies and setting pricing together with them, so there are no public plans yet. Tell us about your team and we'll share the early access terms.
Request early access- Hands-on onboarding
- Our team sets Desk up with you and moves your existing data across.
- A direct line to the product team
- Your feedback goes straight to the people building Desk.
- Your data stays yours
- It is kept apart from every other customer's data and never used to train shared AI models.
Questions about Desk
What happens when the AI doesn't know the answer?
It says so and hands the conversation to a person with a summary, instead of guessing. You decide which topics always go to a person.
Does Desk work with WhatsApp Business?
Yes. Desk is being built for the WhatsApp Business Platform alongside web chat and email, so customers can reach you where they already are.
Is Desk available now?
Desk is in early access. We are onboarding a small number of companies at a time so each one gets proper attention. Request early access and we will reply within one working day.
How much does Desk cost?
We are setting pricing together with our early access customers, so there is no public price list yet. Tell us about your team and we will share the early access terms with you directly.
Can we use Desk without the other Synapserve products?
Yes. Desk works on its own. If you add other Synapserve products later, they share the same data, so each one starts with context instead of a blank screen.
Where is our data stored, and is it used to train AI?
Your data is kept apart from every other customer's and is never used to train shared AI models. If it must stay in a particular country or region, such as India, the EU or the United States, tell us and we will confirm what we can offer before you sign up.
Try Desk early.
Tell us about your team and what you want Desk to fix. We reply within one working day.
- hello@synapserve.com
- Phone
- +91 83330 06226
- Message us on WhatsApp